Privacy Policy

Last updated: 16/06/2025

1. Who We Are

Polly Rivers PR is a marketing agency providing marketing and communications services. Our registered contact is:

Polly Harrison (Data Controller)
Email: polly@pollyrivers.co.uk
Phone: 07922 867 805

We are committed to protecting and respecting your privacy in line with the UK GDPR, EU GDPR (where applicable), and the Privacy and Electronic Communications Regulations (PECR).

2. What Information We Collect

We may collect and process the following types of personal data:

Name, email address, phone number
Company name and job title
Marketing preferences
IP address and browsing behaviour on our website
Communications history and service usage data

We collect this data when:

You contact us via our website, email, or phone
You sign up for newsletters, resources, or marketing materials
We enter into a service agreement
You interact with our digital marketing campaigns
We connect in person

3. How We Use Your Data

We use personal data for the following purposes:

To deliver our marketing and PR services
To manage our client relationships
To communicate with you about services, projects, or updates
For marketing purposes where you have opted in
To improve our website and services
To comply with legal obligations

4. Legal Bases for Processing

We rely on the following legal bases:

Consent: For sending marketing emails or newsletters (with clear opt-in and unsubscribe options)
Contractual necessity: To deliver agreed services
Legitimate interests: To maintain client relationships and improve services
Legal obligation: Where required to comply with laws and regulations

5. Data Sharing

We may share your data with trusted partners solely for the purposes outlined above:

HubSpot – CRM, email marketing, and client communication
Google – Analytics, Ads, and cloud services
Ionos – Web hosting and email services

All third-party providers are GDPR-compliant and only process your data under our instructions.

6. International Transfers

Where data is transferred outside the UK or EEA (e.g. via HubSpot or Google), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure ("right to be forgotten")
Object to or restrict processing
Withdraw consent at any time for marketing
Lodge a complaint with the ICO (UK Information Commissioner’s Office)

To exercise your rights, please contact Polly Harrison at polly@pollyrivers.co.uk

8. Marketing and Communications

We only send marketing communications where you have opted in. You can withdraw your consent at any time by:

Clicking the ‘unsubscribe’ link in any marketing email
Contacting us directly at polly@pollyrivers.co.uk

We comply fully with PECR and always offer a clear and simple way to opt out.

9. Data Retention

We retain personal data only as long as necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements.

10. Cookies

We use cookies to enhance your browsing experience and for analytics purposes. You can manage or disable cookies via your browser settings.

11. Changes to This Policy

We may update this policy occasionally. We’ll notify you of significant changes via our website or direct communication.